Refund Policy
Effective Date: October 13, 2026
Kelsey Essink Nutrition LLC is committed to providing professional, individualized nutrition services. This Refund Policy explains how payments, refunds, cancellations, and insurance-related adjustments are handled.
1. Nutrition Services
Nutrition consultations, medical nutrition therapy, follow-up appointments, personalized nutrition guidance, and other professional services are provided based on the services agreed upon between the client and Kelsey Essink Nutrition LLC.
Because professional time and services are provided specifically for each client, payments for services that have already been rendered are generally nonrefundable, except where required by applicable law or otherwise agreed upon in writing.
2. Cancellations and Missed Appointments
Clients are responsible for reviewing and following the cancellation, rescheduling, and missed appointment policies provided during scheduling and in the practice policies or client agreement.
Late cancellations and missed appointments may be subject to a fee as outlined in those policies. Cancellation fees are not considered refundable payments for nutrition services already provided, except where required by applicable law or otherwise determined by Kelsey Essink Nutrition LLC.
3. Prepaid Services and Packages
If a client prepays for services or purchases a package, the applicable terms will be communicated before purchase. Refund eligibility for unused appointments or services will be determined according to the specific package agreement, applicable practice policies, and applicable law.
Any approved refund for unused services may be adjusted to account for services already provided or other terms disclosed before purchase, where permitted by law.
4. Insurance Payments and Claims
Kelsey Essink Nutrition LLC may submit claims to insurance companies for eligible medical nutrition therapy services. Insurance coverage, benefits, reimbursement, deductibles, copayments, and coinsurance are determined by the client's insurance plan and applicable payer rules.
Clients are responsible for understanding their benefits and for any amounts they are legally responsible for paying. An estimate of benefits or coverage is not a guarantee of payment by an insurance company.
If an insurance payment, denial, adjustment, or overpayment results in a credit or refund being due, the account will be reviewed and any appropriate adjustment will be made in accordance with applicable law, payer requirements, and the client's financial responsibility.
5. Duplicate Payments and Billing Errors
If a client is charged more than once for the same payment or an administrative billing error occurs, Kelsey Essink Nutrition LLC will review the issue and correct verified errors. Any refund or account credit due will be processed as appropriate.
6. Refund Requests
To request a review of a payment or refund, clients may contact Kelsey Essink Nutrition LLC using the contact information listed on the website. Please include the date of payment, the service or appointment involved, and a brief explanation of the request.
Refund requests will be reviewed individually. If a refund is approved, the timing of the refund may depend on the original payment method and the payment processor.
7. Supplements and Third-Party Products
If supplements or other products are purchased through a third-party retailer or platform, refunds and returns may be governed by that provider's policies. Clients should contact the applicable retailer or platform for information about product returns, refunds, and shipping.
8. Policy Updates
Kelsey Essink Nutrition LLC may update this Refund Policy periodically. Updates will be posted on this website with a revised effective date. The policy in effect at the time of purchase or service will be considered along with any applicable written agreement and legal requirements.
9. Contact Information
For questions about this Refund Policy or to request a review of a payment, please contact:
kelseyessinknutrition@outlook.com
This policy is intended to explain general refund practices and does not replace any applicable client agreement, insurance requirement, or legal obligation.